Tuesday, July 1, 2014

Comparing Good Service to Excellent Service!

Customer service is an integral part of any successful business. People purchase products and services from companies that consistently deliver great service. Time is a valuable commodity and we all face deadlines and demands. Being able to trust your vendors saves time and can reduce stress on a daily basis. We rely on our vendors to help us bring the best possible service to our clients.

There is significant competition in the marketplace these days and “good service” is simply not good enough. Ordering a job and having it delivered on time is good service. However, excellent service is required to keep pace and keep your company a step ahead of the competition. Finding a supplier that is part of your team and will do whatever it takes to deal with unexpected situations is very important. Our customer service professionals are client focused and dedicated to doing what is necessary to make sure all projects are completed on time and to your specifications. They are trained to seek out potential problems and issues before they happen.

Here is an example of how TigerPress responded to a call from one of our clients:

We were expecting over 200 pictures to put together and print books for Miss USA in June. This was a time sensitive project that was scheduled in advance with a very tight turnaround. The pictures were scheduled to arrive on Wednesday, June 4. The books had to be delivered to Baton Rouge, LA the following Wednesday morning. TigerPress designers were on call to quickly finish the layout and create a proof.

The client’s extended photo shoot delayed the arrival of the artwork, putting the job 36 hours behind schedule. Our dedicated staff worked as a team all weekend long and did everything necessary to deliver the job on time. The result: the catalogs arrived promptly for the Miss USA convention and TigerPress had another very satisfied and appreciative customer.

Printing is a competitive business in a very competitive world. We work hard and have invested a great deal of time and money to implement software, systems, and training to help us manage our workflow. Execllent customer service, attention to detail, and a “will do” attitude is something we strive for each and every day. Thank you in advance for the next opportunity to serve you!

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